Data protection policy

The protection of your private data is important to us. We process your data on the basis of legal principles (GDPR, TKG 2003). In this data protection information, we inform you about the important aspects of data processing on our website.

Controller

Sustatio GmbH
Augasse 5-7/5B
1090 Wien
+43 681 81874403
hello (at ) sustatio.com

Contact form

If you contact us using the contact form on the website or by e-mail, your personal data will remain with us for thirty-six months in order to deal with the questions and in case of follow-up questions. We do not pass on this data without your consent.

Types of data we process provided by our customers:

Name(s)/company
E-mail address
Address
Date of birth
Bank account information, payment and credit card information, gift certificate information
Phone and fax number
Password (encrypted)
VAT ID
User name
Order information
Refunds
Content of messages and client reviews
Information about salesperson
IP addresses (log files)
User ID, push ID, device ID
Browser used
Device used
Communication protocol
Information related to the use of the account (e.g. date created, number of logins, data of last inquiry)

Cookies

Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do no harm.
We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and that you only allow this in individual cases.
Deactivating cookies may restrict the functionality of our website.

Web-Analyse

Our website uses functions of the web analysis service provided by Google Analytics which is integrated in the Odoo system. (Odoo S.A., Community, Chaussée de Namur, 40, 1367 Grand-Rosière, Belgium). Cookies are used for this, which enables an analysis of the use of the website by your users. The information generated in this way is transferred to the provider's server and stored there.

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the collected data to track and examine how this application is used, to compile reports on its activities and to share these with other Google services.
Google can use the collected data to contextualize and personalize the advertisements of its own advertising network.
Processed personal data: cookie; Usage data.
USA – Privacy policy – Opt Out.

Own analysis system (This application)
This application uses an internal analysis system that does not involve any third party.
Processed personal data: cookie; Usage data.

Google Ads Conversion-Tracking (Google Inc.)
Google Ads conversion tracking is an analysis service provided by Google LLC or Google Ireland Limited, depending on the location from which this application is accessed, which connects the data from the Google Ads advertising network with the actions carried out through this application.
Processed personal data: cookie; Usage data.
USA – Privacy policy Privacy Shield-Partner.

Google Analytics mit IP-Anonymisierung (Google Inc.)
Google Analytics is a web analysis service provided by Google LLC or Google Ireland Limited, depending on the location from which this application is accessed (“Google”). Google uses the collected data to track and examine how this application is used, to compile reports on its activities and to share these with other Google services.
Google can use the collected data to contextualize and personalize the advertisements of its own advertising network.
IP anonymization has been activated on this website so that the IP address of Google users within member states of the European Union or in other contracting states of the Agreement on the European Economic Area is shortened beforehand. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases.
Processed personal data: cookie; Usage data.
USA – Privacy policy – Opt Out. Privacy Shield-Partner.

Hostprovider
Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen

Remarketing und Behavioural-Targeting

With this type of service, this application and its partners can analyze how this application was used in previous sessions of the user in order to distribute, optimize and deploy advertising in a targeted manner.
This activity is carried out by tracking usage data and using cookies - information that is sent to the partners responsible for the remarketing and behavioral targeting campaigns.
In addition to each exclusion option (or opt-out option) offered by the services listed below, the user can exclude the use of cookies by third-party services folliowng this link: OPT OUT.

Google Ads Remarketing (Google Inc.)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC or Google Ireland Limited, depending on the location from which this application is accessed, the activity of this application with the Google Ads advertising network and DoubleClick Cookie connects.
Users can refuse the use of cookies by Google by calling up the Google ad settings.
Processed personal data: cookie; Usage data.
USA – Privacy policy – Opt Out. Privacy Shield-Partner.

Remarketing mit Google Analytics (Google Inc.)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or Google Ireland Limited, depending on the location from which this application is accessed, that enables the tracking activities of Google Analytics and its cookies with Google Ads -Advertising network and the "DoubleClick" cookie.
Processed personal data: cookie; Usage data.
USA – Privacy policy – Opt Out. Privacy Shield-Partner.

Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service from Facebook, Inc. that connects the activity taking place via this application with the Facebook advertising network.
Processed personal data: cookie; Usage data.
USA – Privacy policy – Opt Out.

Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service from Facebook, Inc. that connects the activity taking place through this application with the Facebook advertising network.
Processed personal data: Cookie; E-mail.
USA – Privacy policy – Opt Out.

View content from external platforms

With this type of service, users can view content hosted on external platforms directly through this application and interact with them. If such a service is installed, it can possibly collect data from the data traffic for the pages on which it is installed even when users are not using it.

Google-Maps-Widget (Google)
Google Maps is a service provided by Google Inc. for the visualization of maps with which this application can integrate corresponding content on its pages.
Processed personal data: cookie; Usage data.
USA –Privacy policy.

YouTube-Video-Widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows this application to incorporate content of this kind on its pages.
Processed personal data: cookie; Usage data.
USA –Privacy policy.

You can prevent cookies from being stored by setting up your browser so that cookies are not stored.

Your IP address is recorded, but immediately pseudonymized by deleting the last 8 bits. This means that only a rough localization is possible.
The use of the controller's online services relies on a contract as defined in Article 6 (1) (b) of the GDPR. By registering, a registration relation is created.
Our concern within the meaning of the GDPR (legitimate interest) is to improve our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised if technically possible. The user data is kept for a period of 2 years.

You can subscribe to our newsletter via our website. For this we need your email address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration.
You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: hello (at) sustatio.com. We will then immediately delete your data in connection with the sending of the newsletter.

Your rights

In general, you have the right to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have been violated in any other way, you can complain to the supervisory authority. In Austria this is the data protection authority.

Supervisory authority
Österreichische Datenschutzbehörde
Barichgasse 40-42
A-1030 Wien
Telefon: +43 1 52 152-0
E-Mail: dsb@dsb.gv.at

At Sustatio GmbH, the following persons have access to the data:

system administrator and management.

You can contact us using our contact form or writing us an e-mail hello (at) sustatio.com